A person reads these. Expect a reply within a couple of days.
Useful things to include: what you were trying to do, which model you were using, and roughly when it happened.
Report it from inside the app instead — tap Report underneath the response. That sends us the exact reply and the message before it, which is far more useful than a description, and it reaches the same place.
Ziphic Pro is billed by Apple, not by us, so we cannot issue refunds or cancel a subscription for you. Manage it in Settings → Apple Account → Subscriptions on your iPhone, and request refunds through reportaproblem.apple.com.
In the app: History → Settings → Data. You can delete your chats and memories, or the whole account. See the Privacy Policy for what that covers.